Returns & Exchanges
We want you to enjoy what you ordered. If something is not right, tell us and we will make it right.
Return window
You may request a return within 30 days of delivery. Please contact us at office.chinara@gmail.com with your order number before sending anything back — returns sent without prior authorization cannot be processed, because your order may have shipped from more than one maker.
What can be returned
- Brewing equipment, teaware and accessories: unused, in original packaging.
- Tea and coffee: unopened, with the factory seal intact.
- Gift sets: complete and unopened.
What cannot be returned
For food safety reasons we cannot accept opened or unsealed tea, coffee or powdered beverage products, unless the item arrived damaged, defective or incorrect. This does not affect your rights where those rights cannot be limited by law.
Certain limited-release items are marked as final sale on their product page. Where an item is final sale, that is stated clearly before you buy.
Damaged, defective or incorrect items
Contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will send a replacement or issue a full refund, including shipping, and we will cover return shipping. You will not be asked to pay anything.
Return shipping
For returns that are not our error, return shipping is paid by you. Original shipping charges are not refunded.
Orders that arrived in several packages
You can return the whole order or any part of it. Tell us which items you are returning and we will send instructions for each — please do not combine items from different packages into one return shipment.
Refunds
Once your return is received and inspected, we will email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. The time it takes to appear on your statement depends on your bank.
Cancellations
Orders can be cancelled before they ship. Because items are dispatched quickly, please contact us as soon as possible. Once an order has shipped, the return process above applies.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order — this is faster in practice.
Contact
Chinara Tea & Coffee
office.chinara@gmail.com · +1 725-275-0757
7843 Settlers Ridge Lane, Las Vegas, NV 89145, United States
We reply within one business day.